About PDQ2 Group Ltd and this Statement

 

This Privacy Notice aims to inform you about how PDQ2 Group Ltd (referred to as “PDQ2,” "we," "us," or "our") collects and processes personal data through your use of the PDQ2 Group Ltd website and/or mobile app.

 

We are the controller for all personal data collected when you engage with us via our website, mobile application, or directly. We take this responsibility very seriously and implement appropriate measures and precautions to protect your personal data. Our services are not intended for children, and we do not knowingly collect data relating to children.

 

This Privacy Statement should be read in conjunction with any other information we provide when you provide your data and when we contact you.

 

Our Contact Details

 

If you have any questions about this Privacy Statement, how your data is processed, or if you wish to exercise your data rights, you can contact us in the following ways:

 

Full name of legal entity: PDQ2 Group Ltd

 

Postal address:  86-90, Paul Street, London EC2A 4NE

 

Email address: info@pdq2.com

 

The Data We Collect About You

 

Personal data means any information about an individual from which that person can be identified or is identifiable. We may collect, store, use, and transfer different kinds of personal data, which we have broadly grouped together as follows:

 

 

We also collect, use, and share aggregated data for certain purposes, such as statistical or demographic data. Aggregated data does not reveal identity and therefore is not considered personal data in law. For example, we may aggregate usage data to calculate the percentage of users accessing a specific website or app feature.

 

We do not collect or process any ‘special categories’ of personal data. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. Nor do we collect any information about criminal convictions and offenses.

 

If You Fail to Provide Personal Data

 

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide goods or services to you). In this situation, we might have to cancel a product or service, but if this is the case, we will notify you at the time.

 

How Is Your Personal Data Collected?

 

We use different methods to collect data from and about you, including:

 

When you create an account on our website or mobile app.

 

Via direct interactions: If you give us your identity, contact, and/or financial data when filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

 

 

As you interact with our website: We automatically collect technical data about your device and browsing actions, as described above. We collect this data using cookies and other similar technologies.

 

We may also receive data which could be used to identify you from third parties.

 

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

How We Use Your Personal Data

 

We have set out below, in a table format, a description of the purposes for which we use personal data and the lawful bases we rely on to do so. We have also identified what our ‘legitimate interests’ are, where appropriate.

 

Purpose / ActivityType of dataLawful basis for processing personal dataTo register you as a new customer or driver(a) Identity

(b) ContactPerformance of a contract with youTo process and deliver a customer order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(c) To communicate with you about your order(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy statement

(b) Asking you to leave a review or take a survey(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to understand how customers use our products & services)To enable you to take part in a prize draw, competition or complete a survey(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to understand how customers use our products & services, to develop them and grow our business)To administer and protect our business, website and mobile app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity

(b) Contact

(c) Technical(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligationTo deliver relevant website or app content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) TechnicalNecessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)To use data analytics to improve our website, products & services, marketing, customer relationships and experiences(a) Technical

(b) UsageNecessary for our legitimate interests (to define types of customers for our products and services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy)To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and CommunicationsNecessary for our legitimate interests (to develop our products/services and grow our business)

 

Data Used for Deliveries

 

We provide a customer’s name, address, phone number, and the items in the order to the delivery driver in the area who has agreed to make a delivery so that they may fulfill the delivery. We require our drivers to respect the security of your personal data and to protect it in accordance with the law. We only permit drivers to process your personal data to make your delivery. We do not allow drivers to use your personal data for their own purposes. We may provide the driver's name and phone number to the customer if requested.

 

Change of Purpose

 

We will only use your personal data for specified purposes unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

 

If we need to use your personal data for an unrelated purpose, we will notify you and explain the lawful basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

Marketing and Communications

 

We strive to provide you with choices around the use of your personal data, particularly in relation to marketing and advertising. We may use your personal data to help us understand which products, services, and offers may be of interest to you.

 

If you have agreed to receive email marketing communications, you will receive these messages from us. You can unsubscribe at any time using the links provided on each email or by contacting us using the details shown above.

 

Cookies

 

This website uses cookies to improve your experience. Cookies are text files placed on your device when you use a website or app. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Cookies Used

 

 

Links to Other Websites

 

The PDQ2 Group Ltd website may include links to third-party websites, plug-ins, and applications. If you click on those links or enable those connections, this may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy statement of any other website you visit.

 

Disclosures of Your Personal Data

 

We only share personal information with third parties for specified purposes and in accordance with our instructions. These third parties include:

 

Service providers (acting as data processors) who provide IT and system administration services under contract according to our instructions.

 

Professional advisers, including lawyers, bankers, auditors, and insurers based in the UK, who provide consultancy, banking, legal, insurance, and accounting services.

 

We disclose personal data as and when required to do so by law, such as HM Revenue & Customs, the Police, regulators, and other authorities based in the UK.

 

Marketing, advertising, and website analytics providers.

 

We do not allow third parties to use personal data for their own marketing purposes unless you have been informed about these activities and have given your prior consent. In the event we share data with a third party, we require that third party to respect the security of your personal data and to treat it in accordance with the law.

 

If at any time you request to open an ANNA money account, you agree that we can share your personal data with ANNA / Absolutely No-Nonsense Admin Ltd in order to assist and speed up the opening of the account that you requested.

 

Data Security

 

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to access the data, in accordance with our instructions. They are subject to a duty of confidentiality.

 

International Transfers

 

Some of the external third parties we use are based outside the UK and EEA, so their processing of personal data may involve transfers between the UK and the third country in which they are based. Whenever we transfer personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

 

We may transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

 

Where we use certain service providers, we may use Standard Contractual Clauses approved by the European Commission, which give personal data a similar level of protection to that which it has in the UK and EEA.

 

Data Retention

 

We will only hold your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, financial, or other specific requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 

 

If you wish to exercise any of these rights, please contact us via the contact details above.

 

Requesting Access to Your Data

 

You may request access to your personal data - commonly known as a "data subject access request." This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. No fee is usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive, or excessive.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, or to exercise any other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer, for example, if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.

 

Your Right to Complain

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

Changes to this Privacy Statement

 

We keep our Privacy Statement under regular review. Any updates will be published on this page. This version was last updated in June 2024.