PDQ2 Group Ltd: Driver/Customer Delivery Agreement

 

This agreement between you ("The Customer") and the delivery driver is made when your driver agrees to deliver the items in your order to you. The agreement is based on these terms and no other terms.

 

If a driver is not found, no agreement will be made, and the order will be cancelled automatically.

 

You are responsible for checking the delivery immediately and notifying the driver of any errors. Mistakes cannot be rectified later.

 

All purchases, including alcohol and tobacco, are made directly from local shops own ordering platform. Your driver agrees to collect and deliver the items from the shop as your agent. This means that if you have any issues with the quality of the items delivered, you should raise them driectly with the shop itself. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

 

Your driver is solely responsible for the collection and delivery of the items.

 

You agree to pay your driver the total amount specified in your order, which includes the driver’s delivery fee and service fee.

 

You must be ready at the delivery address at the agreed time as deliveries will not be left without a signature or OTP code and, where applicable, proof of age. If you cannot provide proof of age when required, the relevant items will be returned to the shop, and you will be charged a delivery fee.

 

You must confirm receipt of the delivery by providing the PIN number (OTP) issued by PDQ2 Group Ltd to your driver.

 

Your driver aims to deliver within 30 minutes of your order being ready (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic or weather conditions.

 

You can cancel an order using the PDQ2 app or by emailing us at hello@pdq2.com.